MS-700: Managing Microsoft Teams
The MS-700: Managing Microsoft Teams training course is a comprehensive, role-based training designed for IT professionals responsible for planning, deploying, and managing Microsoft Teams in a modern Microsoft 365 environment. As organizations increasingly rely on Teams as the central hub for collaboration and communication, skilled Teams administrators are critical to ensuring secure, reliable, and high-performance collaboration experiences. In this course, learners gain hands-on expertise in configuring and managing teams, channels, chat, meetings, apps, calling, live events, and Teams-certified devices. The training emphasizes real-world administration scenarios, covering governance, security, compliance, user access, and lifecycle management of Teams at scale.
This course MS-700: Managing Microsoft Teams prepares learners to confidently manage enterprise collaboration environments and succeed in the certification exam. It is ideal for professionals who want to strengthen their Teams administration skills, support business productivity, and validate their expertise with an industry-recognized Microsoft certification. By the end of this course, learners will learn how to:
- Plan and configure a Microsoft Teams environment
- Deploy and manage Teams collaboration workloads
- Implement governance, security, and compliance controls
- Integrate Microsoft Teams with Microsoft 365 services
- Monitor, troubleshoot, and optimize Teams performance and user experience
Who should attend MS-700: Managing Microsoft Teams course ?
For Professionals
The MS-700 course is ideal for professionals who are responsible for deploying, managing, or supporting Microsoft Teams in an organization, including Microsoft Teams Administrators, Microsoft 365 / Office 365 Administrators, IT Administrators and System Administrators, Unified Communications (UC) Engineers, Collaboration & Messaging Administrators, Helpdesk and Support Engineers supporting Teams, IT Professionals preparing for the MS-700 certification
For Businesses
Organizations should nominate employees for the MS-700 course if they are responsible for ensuring secure, reliable, and scalable collaboration using Microsoft Teams.
Prerequisites for the "MS-700: Managing Microsoft Teams" Certification Course
Before attending this course, students should have:
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Key Features of Flexmind MS-700 Training
This training is delivered by Flexmind through flexible online and offline formats and is designed to align with the most current certification exam requirements. The key features of this training are as follows:
Course Duration
The course has a total duration of 32 hours and is completed over 4 days.
Instructor-Led Training
Delivered by a senior Microsoft Certified Trainer with real-world, enterprise-scale experience in Microsoft Teams Deployment and Administration.
Microsoft Official Courseware
Delivered by Flexmind using official Microsoft courseware, this program blends study material, hands-on labs, and applied workshops with instructor-led guidance throughout.
Applied Workshop
The final-day applied workshop allows learners to practice their skills by selecting a scenario and building a complete solution, including any required automation.
Course Completion Certificate
Course completion includes certification, formally validating the skills gained and reinforcing professional credibility.
Course Outline
Module 1: Explore Microsoft Teams
- Core Microsoft Teams workloads: chat, meetings, calling, collaboration, apps
- Microsoft Teams architecture and dependent Microsoft 365 services
- Teams integration with SharePoint, OneDrive, and Exchange
- Teams security and compliance capabilities
- Microsoft Teams certified solutions and devices
Module 2: Plan and deploy Microsoft Teams
- Microsoft Teams admin roles and responsibilities
- Teams management tools: Admin Center, PowerShell, and Microsoft Graph
- Planning Teams rollout and user adoption strategy
- Teams licensing models and add-on licenses
- Deploying Teams desktop, mobile, web, and VDI clients
Module 3: Implement lifecycle management and governance for Microsoft Teams
- Microsoft 365 Groups lifecycle concepts for Teams
- Teams governance planning and policy design
- Group creation, naming, expiration, and retention policies
- Policy assignment using policy packages and templates
- Creating and managing Teams templates and template policies
Module 4: Monitor your Microsoft Teams environment
- Monitoring Teams usage and activity reports
- Microsoft 365 usage analytics and reporting
- Azure AD access reviews for Teams and Microsoft 365 Groups
- Network readiness and Microsoft 365 connectivity dashboard
- Configuring Teams alerts, notifications, and feedback policies
- Lab - Manage Microsoft Teams
Module 5: Manage access for external users
- Azure Active Directory features and external identity concepts
- External access vs guest access in Microsoft Teams
- External collaboration using Azure AD B2B
- Managing external collaboration in Microsoft 365
- Controlling file sharing with SharePoint and OneDrive
Module 6: Implement security for Microsoft Teams
- Conditional Access and MFA configuration for Teams
- Safe Attachments protection for Teams, SharePoint, and OneDrive
- Safe Links protection for Teams conversations
- Microsoft Defender for Cloud Apps capabilities
- Monitoring security and threat reports for Teams
- End‑to‑end encryption policies for Teams calls
Module 7: Implement compliance for Microsoft Teams
- Sensitivity labels for Teams, Microsoft 365 Groups, and SharePoint
- Retention policies for Teams chats and channel messages
- Data Loss Prevention (DLP) policies for Teams
- Communication compliance policies and review workflows
- Scoped directory search and information barrier policies
- Security and compliance alert configuration for Teams
Module 8: Plan and configure network settings for Microsoft Teams
- Evaluating network readiness for Microsoft Teams
- Microsoft Teams network requirements and traffic types
- Network ports, protocols, and firewall considerations
- Quality of Service (QoS) for voice and video optimization
- Network Planner and bandwidth planning for Teams
- Network topology, roaming policies, and reporting labels
- Lab - Prepare the environment for a Microsoft Teams deployment
Module 9: Create and manage teams
- Creating teams using Teams admin center, Teams client, PowerShell, and Microsoft Graph
- Creating teams from existing Microsoft 365 groups and SharePoint team sites
- Planning and creating org-wide teams
- Managing teams using Teams admin center and PowerShell
- Managing users, roles, and permissions in a team
- Configuring dynamic membership for Microsoft Teams
- Archiving, restoring, and deleting Microsoft Teams
Module 10: Manage collaboration experiences for chat and channels
- Creating and managing standard, private, and shared channels
- Managing Teams policies for channels at org and team levels
- Configuring Teams settings including notifications, tagging, email integration, and file storage
- Creating and managing messaging policies in Microsoft Teams
- Managing channel moderation for controlled conversations
- Managing access to channels using policies, permissions, and sensitivity labels
Module 11: Manage apps for Microsoft Teams
- Understanding Microsoft, third-party, and custom Teams apps
- Exploring app types including tabs, bots, connectors, and messaging extensions
- Managing Teams app settings and tenant app catalog
- Creating and managing app permission policies
- Creating and managing app setup policies
- Managing custom app uploads and publishing apps to the organization
- Managing permissions, consent, and certification for Teams apps
- Lab - Manage teams, collaboration and app settings for Teams
Module 12: Introduction to Teams meetings and calling
- Understanding Microsoft Teams meeting types
- Overview of Teams meetings, webinars, and town halls
- Overview of Teams Phone capabilities
- Introduction to Auto Attendants and Call Queues
- Overview of Microsoft Teams devices
Module 13: Manage meetings and events experiences
- Configure Microsoft Teams meeting and event settings
- Manage meeting and event policies
- Manage meeting templates and template policies
- Manage meeting customization and branding
- Configure recording, transcription, and intelligent recap
Module 14: Plan for Microsoft Teams Rooms and Surface Hub
- Determine Microsoft Teams Rooms licensing requirements
- Understand Teams Rooms for Windows and Android
- Plan Microsoft Surface Hub usage
- Plan Teams Rooms accessories and peripherals
- Manage Teams Rooms using Teams Admin Center
Module 15: Configure, Deploy, and Manage Teams Devices
- Manage Microsoft Teams Phones
- Manage Microsoft Teams Rooms devices
- Configure SIP Gateway for Teams devices
- Remotely provision and sign in Teams devices
- Update and manage Teams devices remotely
Module 16: Plan for Teams Phone
- Plan Teams Phone usage scenarios
- Determine Teams Phone licensing requirements
- Plan Teams Phone devices and endpoints
- Design Teams Phone features and call flows
Module 17: Configure Teams Phone
- Configure emergency calling
- Manage Microsoft PSTN numbers
- Configure Operator Connect and Direct Routing
- Configure Teams Phone policies
Module 18: Configure and Manage Voice Users
- Enable users for Teams Phone
- Configure users for Direct Routing
- Enable Teams Phone Mobile
- Configure advanced calling features
Module 19: Configure Auto Attendants and Call Queue
- Design Auto Attendant and Call Queue call flows
- Configure Auto Attendants
- Configure Call Queues and routing methods
- Configure holidays and custom music on hold
Module 20: Troubleshot Audio, Video and Client Issues
- Use Teams troubleshooting and diagnostics tools
- Analyze call quality using Call Analytics
- Analyze network-wide issues using Call Quality Dashboard
- Troubleshoot Direct Routing issues
- Lab - Manage Teams Meetings and Calling Experiences
Class Schedule
Instructor‑Led Training
- 32 Hours of Instructor‑Led Training
- One‑to‑one doubt‑resolution sessions
- Microsoft Official Lab Access
Learning Objectives
After completing the MS-700 course, learners will be able to:
- Plan, deploy, and manage Microsoft Teams to support secure, scalable enterprise collaboration.
- Configure Teams governance, policies, and security controls for meetings, messaging, apps, and external access.
- Manage Teams meetings, webinars, town halls, and calling experiences, including voice and audio conferencing.
- Deploy and administer Teams devices such as Teams Rooms, phones, and peripherals using the Teams Admin Center.
- Configure Teams Phone, Auto Attendants, and Call Queues to support enterprise voice and telephony requirements.
- Monitor, troubleshoot, and optimize Teams performance and call quality using analytics and diagnostic tools.
About MS-700 Certification Exam
To help you understand the assessment better, here are a few important details about the exam.
| Exam Name | MS-700: Managing Microsoft Teams |
|---|---|
| Who should Apply | Administrator |
| Duration of Exam | 100 Minutes |
| Fees | Rs. 4,865 (India), $165 USD (United States) |
| Level of Difficulty | Intermediate |
| Type of Credential | Microsoft Certification |
| Languages | English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia) |
| Exam Retake | Exam retake allowed after 24 hours |
| Quality Check during Assessment | The online exam is proctored |
The table below represents the weightage of each study area in the exam. Areas with higher percentages are expected to have more questions.
| Study Area | Percentage |
|---|---|
| Configure and manage a Teams environment | 40-45% |
| Manage teams, channels, chats, and apps | 20-25% |
| Manage meetings and calling | 15-20% |
| Monitor, report on, and troubleshoot Teams | 15-20% |
