MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

This course will introduce students to customer engagement concepts and the customer relationship management applications within the Microsoft Dynamics 365 family.

People in different roles and at various stages in their careers can benefit from this fundamentals course. Here are some examples:

  • IT professionals who want to show a general understanding of the applications they work with
  • Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
  • Developers who want to highlight their understanding of business operations and CRM
  • Students, recent graduates, and people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level
Upon completion of this course and practicing building solutions, we encourage you to get certified on MB-910 Certification Exam.

Microsoft Courseware

Instructor-Led Training

Course Duration: 1 Day (8-Hour)

Microsoft Official Lab Exercises

Courseware Life Time Free Upgrade

Microsoft Official Cloud Lab

Overview

This course covers the customer engagement features and capabilities of Dynamics 365 apps. Candidates will learn fundamental understanding of customer engagement principles, business operations, and general computer skills. This course MB-910 will introduce students to customer engagement concepts and the customer relationship management applications within the Microsoft Dynamics 365 family.

Modules

Module 1: Learn the Fundamentals of Dynamics 365 Marketing

This module introduces learners to Dynamics 365 Marketing with a focus on email marketing, customer segmentation, and customer journeys.

  • Get introduced to the customer engagement apps
  • Explore Dynamics 365 Marketing
  • Describe Dynamics 365 Marketing capabilities
  • Review additional marketing apps

Module 2: Learn the Fundamentals of Dynamics 365 Sales

This module introduces learners to Dynamics 365 Sales focusing on managing leads, lead qualification, opportunities, and sales orders as part of the standard sales lifecycle.

  • Examine Dynamics 365 Sales
  • Manage the sales lifecycle with Dynamics 365 Sales
  • Review additional sales apps

Module 3: Learn the Fundamentals of Dynamics 365 Customer Service

This module introduces learners to Dynamics 365 Customer Service, focusing on core elements such as cases, case lifecycle, queues and Service-level agreements (SLAs)

  • Explore Dynamics 365- Customer Service
  • Describe Dynamics 365 Customer Service components
  • Review other customer service apps

Module 4: Learn the Fundamentals of Dynamics 365 Field Service

This module introduces learners to Dynamics 365 Field Service, focusing on work orders and inspections.

  • Explore Dynamics 365 Field Service
  • Generate work orders in Dynamics 365 Field Service
  • Describe the scheduling capabilities of Dynamics 365 Field Service
  • Examine the inventory management capabilities of Dynamics 365 Field Service
  • Review the asset management capabilities of Dynamics 365 Field Service

Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

Microsoft Dynamics 365 Project Operations empowers business users to adapt to rapidly changing business environments. In this module, you will learn about the benefits of Dynamics 365 Project Operations.

  • Explore Dynamics 365 Project Operations
  • Describe the sales capabilities of Dynamics 365 Project Operations
  • Plan projects with Dynamics 365 Project Operations
  • Review the resource utilization capabilities of Dynamics 365 Project Operations

Fees And Schedule

Instructor-Led Training

8-Hour of Instructor-Led Training One to one doubt resolution sessions Microsoft Official Lab Access

Learning Objectives

After completing this course, students will be able to:


  • Describe Dynamics 365 Marketing
  • Describe Dynamics 365 Sales
  • Create and configure Power Apps
  • Describe Dynamics 365 Customer Service
  • Describe Dynamics 365 Field Service
  • Describe Dynamics 365 Project Operations (CRM)

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