MS-102: Microsoft 365 Administrator Training
The MS-102: Microsoft 365 Administrator Training course is designed for people who are aspiring to the Microsoft 365 Administrator role and have completed one of the Microsoft 365 role-based administrator certification paths.The Microsoft 365 Administrator should have expert-level skills in evaluating, planning, migrating, deploying, and managing Microsoft 365. Administrator performs Microsoft 365 tenant-level planning, implementation, and administration of cloud and hybrid environments.
Aligned with the Microsoft 365 Certified: Administrator Expert certification exam, the course MS-102: Microsoft 365 Administrator Training covers the skills required to become an efficient Microsoft 365 Administrator. The Microsoft 365 Administrator functions as the integrating hub for all Microsoft 365 workloads. This role coordinates across multiple Microsoft 365 workloads and advises the architects and workload administrators responsible for endpoints, applications, infrastructure, identity, security, and compliance.Microsoft 365 Administrators have functional experience with all Microsoft 365 workloads and Microsoft Entra ID (formerly Azure Active Directory) and have administered at least one of these. They also have a working knowledge of networking, server administration, DNS, and PowerShell.
This course is designed for people who are aspiring to the Microsoft 365 Administrator role and have completed one of the Microsoft 365 role-based administrator certification paths.
Who should attend the MS-102: Microsoft 365 Administrator Training course?
For Professionals
This course is designed for people who are aspiring to the Microsoft 365 Administrator role.
For Businesses
This course is ideal for organizations looking to upskill employees with the knowledge required to administer Microsoft 365 efficiently and earn Microsoft 365 Administrator expert-level certification.
Prerequisites for the “MS-102: Microsoft 365 Administrator Training” Certification Course
Prerequisites for the course may include:
- Completed a role-based administrator course such as Messaging, Teamwork, Security and Compliance, or Collaboration.
- A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices.
- A working knowledge of PowerShell.
Key Features of Flexmind MS-102: Microsoft 365 Administrator Training
Flexmind provides this training in both online and offline modes in a comprehensive manner. It is designed in line with the latest exam requirements. The key features of this training are as follows:
Course Duration
The course has a total duration of 40 hours and is completed over 5 days.
Instructor-Led Training
Flexmind chooses a senior Microsoft Certified Trainer with relevant experience to deliver this course.
Microsoft Official Courseware
The program is delivered by Flexmind using Microsoft Courseware. You’ll work through study material, labs and applied workshops. The instructor guides you throughout the learning journey.
Cloud Lab Access
The course will be covered using cloud lab access.
Course Completion Certificate
A certification is awarded at the end of the course. This validates skills gained and adds credibility to your resume.
Course Outline
Module 1: Configure your Microsoft 365 tenant
- Configure your Microsoft 365 experience
- Lab 1- Exercise 1 – Initialize your Microsoft 365 tenant
- Configure your Microsoft 365 experience
- Manage users, licenses, and mail contacts in Microsoft 365
- Manage groups in Microsoft 365
- Lab 1- Exercise 2 – Manage users and groups
- Add a custom domain in Microsoft 365
- Lab 1- Exercise 3 – Add a custom domain
- Configure client connectivity to Microsoft 365
Module 2: Manage your Microsoft 365 tenant
- Configure administrative roles in Microsoft 365
- Lab 2 - Exercise 1 – Manage administration delegation
- Manage tenant health and services in Microsoft 365
- Lab 2 - Exercise 2 – Monitor and Troubleshoot Microsoft 365
- Deploy Microsoft 365 Apps for enterprise
- Lab 2 - Exercise 3 – Install Microsoft 365 apps for enterprise
- Analyze your Microsoft 365 workplace data using Microsoft Viva Insights
Module 3: Implement Identity Synchronization
- Explore identity synchronization
- Prepare for identity synchronization to Microsoft 365
- Implement directory synchronization tools
- Lab 3 - Exercise 1 – Prepare for identity synchronization
- Manage synchronized identities
- Lab 3 - Exercises 2 – Implement identity synchronization
- Manage secure user access in Microsoft 365
- Lab 3 - Exercise 3 – Manage secure user access
Module 4: Explore security metrics in Microsoft 365 Defender
- Examine threat vectors and data breaches
- Explore the Zero Trust security model
- Explore security solutions in Microsoft 365 Defender
- Examine Microsoft Secure Score
- Examine Privileged Identity Management
- Examine Azure Identity Protection
- Lab 4-Exercises 1-3 – Implement Privileged Identity Management
Module 5: Manage your security services in Microsoft 365 Defender
- Examine Exchange Online Protection
- Examine Microsoft Defender for Office 365
- Manage Safe Attachments
- Lab 5 - Exercise 1 – Implement a Safe Attachments policy
- Managing Safe Links
- Lab 5 - Exercise 2 – Implement a Safe Links policy
Module 6: Implement threat protection by using Microsoft 365 Defender
- Explore threat intelligence in Microsoft 365 Defender
- Lab 6-Exercises 1-4 – Implement Threat Intelligence
- Implement app protection by using Microsoft Defender for Cloud Apps
- Implement endpoint protection by using Microsoft Defender for Endpoint
- Implement threat protection by using Microsoft Defender for Office 365
- Lab 6 - Exercises 5-6 – Implement Threat Intelligence
Module 7: Explore data governance in Microsoft 365
- Examine data governance solutions in Microsoft Purview
- Explore archiving and records management in Microsoft 365
- Explore retention in Microsoft 365
- Lab 7 - Exercises 1-2 - Implement Data Governance
- Explore Microsoft Purview Message Encryption
- Lab 7 - Exercise 3 - Implement Message Encryption
Module 8: Implement compliance in Microsoft 365
- Explore compliance in Microsoft 365
- Implement Microsoft Purview Insider Risk Management
- Implement Microsoft Purview Information Barriers
- Explore Microsoft Purview Data Loss Prevention
- Implement Microsoft Purview Data Loss Prevention
- Lab 8 - Implement DLP Policies
Module 9: Manage compliance in Microsoft 365
- Implement data classification of sensitive information
- Explore sensitivity labels
- Implement sensitivity labels
- Lab 9 - Exercise 1 – Implement sensitivity labels
Class Schedule
Instructor‑Led Training
- 40 Hours of Instructor‑Led Training
- One‑to‑one doubt‑resolution sessions
- Microsoft Official Lab Access
Learning Objectives
After completing this course, students will be able to:
- Deploy and manage a Microsoft 365 tenant, including tenant configuration, subscriptions, service health monitoring, user accounts, licenses, security groups, and administrative roles across enterprise environments.
- Implement and manage Microsoft Entra ID identity and access, including user and group management, role‑based access control, authentication methods, conditional access, multifactor authentication, and identity synchronization for cloud and hybrid environments.
- Implement and manage Microsoft Entra ID identity and access, including user and group management, role‑based access control, authentication methods, conditional access, multifactor authentication, and identity synchronization for cloud and hybrid environments.
- Plan and configure identity synchronization, including Azure AD Connect and cloud sync options, and manage synchronized identities and password management scenarios in Microsoft 365.
- Manage Microsoft 365 security posture, by identifying threat vectors and configuring security solutions such as Microsoft Defender XDR, Exchange Online Protection, Safe Attachments, and Safe Links to protect users, data, and collaboration workloads.
- Monitor and respond to security threats, using Microsoft 365 security reports, alerts, Secure Score, and identity protection insights to maintain organizational security health.
- Implement compliance and data governance solutions, using Microsoft Purview to configure data classification, sensitivity labels, data loss prevention (DLP), retention policies, archiving, and information protection controls.
- Coordinate administration across Microsoft 365 workloads, acting as the integration point between identity, security, compliance, endpoints, and collaboration services while working with architects and other administrators.
- Prepare effectively for the MS-102: Microsoft 365 Administrator certification exam, by gaining hands‑on, role‑based knowledge aligned with the official exam objectives and real‑world enterprise administration scenarios.
About MS-102 Exam
To help you understand the assessment better, here are a few important details about the exam.
| Exam Name | Microsoft 365 Certified: Administrator Expert |
|---|---|
| Job role | Administrator |
| Duration of Exam | 100-120 Minutes |
| Fees | Rs. 4,865 (India), $165 USD (United States) |
| Level of Difficulty | Advanced |
| Type of Credential | Microsoft Certification |
| Languages | English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia) |
| Exam Retake | Exam retake allowed after 24 hours |
| Quality Check during Assessment | The online exam is proctored |
The table below represents the weightage of each study area in the exam. Areas with higher percentages are expected to have more questions.
| Study Area | Percentage |
|---|---|
| Deploy and manage a Microsoft 365 tenant | 25-30% |
| Implement and manage Microsoft Entra identity and access | 25-30% |
| Manage security and threats by using Microsoft Defender XDR | 30-35% |
| Manage compliance by using Microsoft Purview | 10-15% |
