MS-721: Microsoft Teams Voice Engineer Training

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MS-721: Microsoft Teams Voice Engineer Training

MS-721: Collaboration Communications Systems Engineer Training

The MS-721: Microsoft Teams Voice Engineer Training course is aligned with the Microsoft role-based certification and is designed for professionals responsible for delivering and operating enterprise-grade collaboration and voice solutions using Microsoft Teams.Collaboration Communications Systems Engineers play a critical role in planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and both personal and shared space devices. This includes certified solutions such as Microsoft Teams Rooms and Surface Hub, ensuring reliable, high-quality communication experiences across the organization.

 

In this course MS-721: Microsoft Teams Voice Engineer Training, learners develop a strong foundation in networking, telecommunications, audio/visual (A/V) and meeting room technologies, as well as identity and access management concepts required to support modern collaboration workloads. Participants gain practical expertise in managing and monitoring Teams Phone, meetings, and certified devices using industry-standard tools such as the Microsoft Teams admin center, PowerShell, Microsoft Teams Rooms Pro Management Portal, and the Call Quality Dashboard (CQD). By the end of this course, learners will be able to:

   
  • Plan and design enterprise collaboration communications systems
  • Configure and manage Microsoft Teams Phone
  • Deploy and manage Teams meetings, webinars, town halls, and collaboration experiences
  • Configure, monitor, and optimize Microsoft Teams Rooms and certified devices
  • Troubleshoot and secure collaboration communications systems

Advance Your Skills with Flexmind (Microsoft Partner)

Who should attend the MS-721 training?

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For Professionals

The MS-721 training course is designed for IT professionals, specifically Microsoft Teams Administrators, Voice and Network Engineers, and Communication Architects responsible for planning, deploying, and managing Microsoft Teams Phone, meetings, and certified devices

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For Businesses

Companies should train IT professionals responsible for managing, configuring, and deploying Microsoft Teams collaboration and communication systems. This training is essential for staff handling Teams Phone, Meetings, Rooms, and device management.

Prerequisites for the "MS-721: Collaboration Communications Systems Engineer" Certification Course

Before attending this course, students should have intermediate knowledge of the following topics:


  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Monitor and troubleshoot a Microsoft Teams environment
  • Microsoft 365

Key Features of Flexmind MS-721 Training

Flexmind provides this training in both online and offline modes in a comprehensive manner. It is designed in line with the latest exam requirements. The key features of this training are as follows:

5 Day · 40 Hours
Microsoft Certified Trainer
Official Courseware
Courseware Life Time Free Upgrade
Applied Workshop

Course Duration

The course has a total duration of 40 hours and is completed over 5 days.

Instructor-Led Training

This training is delivered by a senior Microsoft Certified Trainer with deep, hands-on experience as enterprise-scale Collaboration Communications Architect and Engineer.

Microsoft Official Courseware

The program is delivered by Flexmind using Microsoft Courseware. You’ll work through study material, labs and applied workshops. The instructor guides you throughout the learning journey.

Applied Workshop

The applied workshop will take place on the final day of the course. It will help you practice the skills that you’ve learned. Here, learners are provided with options for scenarios from which they can pick the one they want to build. They will be required to create their own solution to the stated problem and any required automation.

Course Completion Certificate


A certification is awarded at the end of the course. This validates skills gained and adds credibility to your resume.

Course Outline

Module 1: Introduction to Teams Meetings and Calling

  • Overview of Teams meetings and events
  • Overview of Teams Phone
  • Overview of auto attendant and call queues
  • Overview of Teams clients and devices
  • Overview of Microsoft 365 Copilot in Teams
  • Lab - Assign permissions and licenses
  • Lab - Setup PowerShell for Microsoft Teams administration

Module 2: Plan for Teams Phone

  • Plan Usage Scenarios for services and users
  • Plan to deploy Teams Phone
  • Determine licensing requirements
  • Plan for Teams Phone Devices
  • Plan and design Teams Phone Features
  • Plan for Voice Mail
  • Lab - Evaluate your network with the Network Planner
  • Lab - Use the Teams Network Assessment Tool
  • Lab - Configure a basic network topology for dynamic emergency calling
  • Lab - Configure voice policies
  • Lab - Prepare for calling
  • Lab - Configure audio conferencing settings

Module 3: Plan Microsoft Teams Rooms and shared meeting spaces

  • Determine license requirements for Microsoft Teams Rooms and shared devices
  • Overview of Microsoft 365 Copilot and Microsoft Teams Rooms
  • Understand the differences between Microsoft Teams Rooms for Android and Windows
  • Understand Microsoft Surface Hub
  • Understand and Plan Teams Room accessories, components and peripherals
  • Understand Microsoft Teams Rooms management options

Module 4: Plan and optimize network performance for Teams Phone

  • Understand Teams network requirements
  • Design network for media optimization
  • Design and implement QoS

Module 5: Configure and deploy Teams Phone

  • Configure Emergency Calling for Calling Plans
  • Manage and configure Microsoft PSTN numbers
  • Configure Operator Connect
  • Configure Teams Phone policies
  • Configure Audio Conferencing

Module 6: Configure and deploy Teams Phone Direct Routing

  • Design Direct Routing call flows
  • Implement SIP Trunking with Direct Routing
  • Configure Emergency Calling for Direct Routing
  • Extend Teams DR Infrastructure
  • Deploy and Maintain an SBA
  • Lab - Configure lab for Direct Routing
  • Lab - Deploy the session border controller
  • Lab - Configure the session border controller
  • Lab - Configure Teams for Direct Routing
  • Lab - Test and Validate your Configuration

Module 7: Extend Teams Phone with additional services

  • Understand how Teams Phone interacts with other Microsoft services
  • Configure and integrate third-party policy-based compliance recording solutions
  • Configure and integrate third-party contact center solutions
  • Design and register Voice Bots for custom solutions

Module 8: Manage meetings and events experiences

  • Understand meetings and events in Microsoft Teams
  • Set up conference bridges
  • Manage meeting policies
  • Configure meeting settings
  • Manage templates and template policies
  • Manage meeting customization and customization policies
  • Manage settings for Microsoft Mesh
  • Manage recording and transcription settings for Microsoft 365 Copilot and Intelligent Recap
  • Configure event policies

Module 9: Configure and manage voice users

  • Enable users for Teams Phone
  • Enable users for Direct Routing with Teams Phone
  • Enable users for Teams Phone Mobile
  • Enable additional calling features for Teams Phone
  • Lab - Manage voice users
  • Lab - Configure call queues and auto attendants
  • Lab - Manage Teams devices
  • Lab - Monitor and troubleshoot Teams Phone

Module 10: Configure auto attendants and call queues

  • Design call flows for AA/CQ
  • Configure AA/CQ
  • Deploy a channel-based CQ
  • Configure Resource Accounts
  • Configure Microsoft 365 Groups for VM
  • Interpret CQ Conference Mode
  • Interpret CQ Routing Methods
  • Configure Holidays for AA/CQ
  • Configure custom Music on Hold for CQ/AA/VM
  • Deploy and manage Queues app

Module 11: Configure, deploy and manage Teams devices

  • Managing Microsoft Teams Phones
  • Managing Microsoft Teams Room Systems
  • Managing MTR devices
  • Manage Microsoft Teams settings for Surface Hub
  • Configure SIP Gateway
  • Remote provisioning and sign in for Teams Phones
  • Update Microsoft Teams devices remotely
  • Manage Microsoft Teams device tags
  • Lab - Configuring Teams Shared Device and Room Resource Accounts
  • Lab - Deploy Microsoft Teams Common Area Phones
  • Lab - Deploy Microsoft Teams Rooms on Windows & Surface Hub 3

Module 12: Monitor and Troubleshoot Teams Phone

  • Diagnose and troubleshoot phone number assignment
  • Diagnose and Troubleshoot Microsoft Teams Client issues
  • Diagnose and troubleshoot call failures and quality issues
  • Report on and Troubleshoot Teams calls with Call Quality Dashboard (CQD)
  • Diagnose and Troubleshoot Direct Routing Issues
  • Troubleshoot and monitor Teams devices
  • Troubleshoot Teams meeting and calling
  • Troubleshoot Teams Room devices

Module 13: Configure BYOD spaces and bookable desks

  • Explore BYOD spaces and bookable desks
  • Prepare BYOD spaces and peripherals
  • Configure buildings and floors for Microsoft Places
  • Configure bookable desks and desk pools
  • Enable desk booking with Microsoft Places
  • Manage and monitor BYOD spaces
  • Lab - Setup and Configure the Queues App and Voice Application Policies
  • Lab - Using the Queues App
  • Lab - Customizing Meetings with Teams Premium

Class Schedule

Instructor‑Led Training

  • 40 Hours of Instructor‑Led Training
  • One‑to‑one doubt‑resolution sessions
  • Microsoft Official Lab Access

Learning Objectives

The primary learning objective of MS-721 is to equip learners with the knowledge and skills required to plan, design, deploy, configure, maintain, and troubleshoot Microsoft Teams Phone and Teams Rooms solutions in an enterprise environment. By the end of the MS-721 course, learners are expected to be able to:

  • Plan and design Teams Phone solutions
  • Configure and manage Teams Phone
  • Deploy and manage Teams Rooms
  • Monitor, troubleshoot, and optimize voice and meetings
  • Ensure security, compliance, and reliability

About MS-721 Exam

To help you understand the assessment better, here are a few important details about the exam.


Exam Name MS-721: Collaboration Communications Systems Engineer
Who should Apply Administrator
Duration of Exam 100 Minutes
Fees Rs. 4,865 (India), $165 USD (United States)
Level of Difficulty Intermediate
Type of Credential Microsoft Certification - Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Languages English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia)
Exam Retake Exam retake allowed after 24 hours
Quality Check during Assessment The online exam is proctored

The table below represents the weightage of each study area in the exam. Areas with higher percentages are expected to have more questions.

Study Area Percentage
Plan and design collaboration communications systems 20-25%
Configure and manage Teams meetings, webinars, and town halls 15-20%
Configure and manage Teams Phone 30-35%
Configure and manage Teams Rooms and devices 20-25%

How do our MS-721: Collaboration Communications Systems Engineer Training Course Work?

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Sharpen your skills by learning through course assignments, live projects, and regular assessments and quizzes.

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Reviews

Dipak Agarwal - Business Analyst at Genpact

(5/5)
Excellent professional & comfortable environment to learn

The training was good, I would like to go through some more training.

Gurpreet Marwaha - IAM Analyst at National Australia Bank, Australia

(5/5)
I learned a lot

Excellent Office 365 training provided by Flexmind

Kiranmai Yachareni - Web Developer at Total Quality Logistics, USA

(5/5)
Excellent ability to clarify all the queries I raised

Thank You! I would definitely recommend it to others. The training session was very informative and interactive. Very useful and definitely thought-provoking. All the module sessions were clear and interactive, great, and friendly. Catered to all levels, which was good for those just starting out and those with more experience. I really appreciate the recorded videos and training material, which would be definitely helpful for later references.

Praveen S (Associate at Grant Thornton LLP)

(5/5)
Excellent knowledge of the trainer on the Subject

I attended PowerApps/Flow training from Flexmind. The topics of the course were well organized & knowledge of the trainer on the subject was excellent. It was very helpful and I will apply in my day to day task at the office. I will definitely recommend a friend or colleague to attend courses from Flexmind.

FAQ's About MS-721: Collaboration Communications Systems Engineer Training Course

The MS‑721 course is designed to help learners develop the skills required to plan, deploy, configure, manage, and troubleshoot collaboration and communication systems based on Microsoft Teams. The training focuses on Microsoft Teams Phone, meetings, webinars, town halls, Teams Rooms, and certified devices used in modern enterprise collaboration environments.

This course is ideal for Collaboration Engineers, Unified Communications Engineers, Microsoft Teams Administrators, Voice Engineers, and IT professionals responsible for managing Teams Phone, meetings, and collaboration devices such as Teams Rooms and Surface Hub.

Learners should have a foundational understanding of Microsoft 365 services, networking concepts, identity and access management, and basic telephony principles. Prior experience with Microsoft Teams administration and PowerShell is recommended.

By completing this course, learners will gain skills in planning and designing Teams-based collaboration communications systems, configuring and managing Teams Phone and PSTN connectivity, managing meetings and events, deploying Teams Rooms, and monitoring and troubleshooting call quality and performance.

The MS‑721 Collaboration Communications Systems Engineer Training is delivered over 5 days of instructor‑led training, providing comprehensive coverage of Microsoft Teams voice, meetings, and collaboration solutions aligned with the MS‑721 exam objectives.

Yes, this course is aligned with the official MS‑721 study guide and Microsoft Learn curriculum and is designed to prepare learners to successfully pass the MS‑721: Collaboration Communications Systems Engineer certification exam.

The MS‑721 course is delivered by a Microsoft Certified Trainer (MCT) with hands‑on experience in Microsoft Teams voice, meetings, and enterprise collaboration systems, ensuring learners gain both certification‑focused knowledge and real‑world implementation insights.

The course includes guided demonstrations and scenario‑based discussions that reflect real‑world collaboration and communications challenges, helping learners understand how to design, deploy, and support enterprise-grade Microsoft Teams communication solutions.

After successfully passing the MS‑721 exam, candidates earn the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification, validating their expertise in managing Microsoft Teams-based communication systems.

Yes, the MS‑721 course is suitable for corporate and enterprise teams looking to upskill professionals responsible for voice, video, and collaboration infrastructure using Microsoft Teams in hybrid and modern workplace environments.

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