MS-721: Microsoft Teams Voice Engineer Training
The MS-721: Microsoft Teams Voice Engineer Training course is aligned with the Microsoft role-based certification and is designed for professionals responsible for delivering and operating enterprise-grade collaboration and voice solutions using Microsoft Teams.Collaboration Communications Systems Engineers play a critical role in planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and both personal and shared space devices. This includes certified solutions such as Microsoft Teams Rooms and Surface Hub, ensuring reliable, high-quality communication experiences across the organization.
In this course MS-721: Microsoft Teams Voice Engineer Training, learners develop a strong foundation in networking, telecommunications, audio/visual (A/V) and meeting room technologies, as well as identity and access management concepts required to support modern collaboration workloads. Participants gain practical expertise in managing and monitoring Teams Phone, meetings, and certified devices using industry-standard tools such as the Microsoft Teams admin center, PowerShell, Microsoft Teams Rooms Pro Management Portal, and the Call Quality Dashboard (CQD). By the end of this course, learners will be able to:
- Plan and design enterprise collaboration communications systems
- Configure and manage Microsoft Teams Phone
- Deploy and manage Teams meetings, webinars, town halls, and collaboration experiences
- Configure, monitor, and optimize Microsoft Teams Rooms and certified devices
- Troubleshoot and secure collaboration communications systems
Who should attend the MS-721 training?
For Professionals
The MS-721 training course is designed for IT professionals, specifically Microsoft Teams Administrators, Voice and Network Engineers, and Communication Architects responsible for planning, deploying, and managing Microsoft Teams Phone, meetings, and certified devices
For Businesses
Companies should train IT professionals responsible for managing, configuring, and deploying Microsoft Teams collaboration and communication systems. This training is essential for staff handling Teams Phone, Meetings, Rooms, and device management.
Prerequisites for the "MS-721: Collaboration Communications Systems Engineer" Certification Course
Before attending this course, students should have intermediate knowledge of the following topics:
- Plan and configure a Microsoft Teams environment
- Manage chat, teams, channels, and apps
- Monitor and troubleshoot a Microsoft Teams environment
- Microsoft 365
Key Features of Flexmind MS-721 Training
Flexmind provides this training in both online and offline modes in a comprehensive manner. It is designed in line with the latest exam requirements. The key features of this training are as follows:
Course Duration
The course has a total duration of 40 hours and is completed over 5 days.
Instructor-Led Training
This training is delivered by a senior Microsoft Certified Trainer with deep, hands-on experience as enterprise-scale Collaboration Communications Architect and Engineer.
Microsoft Official Courseware
The program is delivered by Flexmind using Microsoft Courseware. You’ll work through study material, labs and applied workshops. The instructor guides you throughout the learning journey.
Applied Workshop
The applied workshop will take place on the final day of the course. It will help you practice the skills that you’ve learned. Here, learners are provided with options for scenarios from which they can pick the one they want to build. They will be required to create their own solution to the stated problem and any required automation.
Course Completion Certificate
A certification is awarded at the end of the course. This validates skills gained and adds credibility to your resume.
Course Outline
Module 1: Introduction to Teams Meetings and Calling
- Overview of Teams meetings and events
- Overview of Teams Phone
- Overview of auto attendant and call queues
- Overview of Teams clients and devices
- Overview of Microsoft 365 Copilot in Teams
- Lab - Assign permissions and licenses
- Lab - Setup PowerShell for Microsoft Teams administration
Module 2: Plan for Teams Phone
- Plan Usage Scenarios for services and users
- Plan to deploy Teams Phone
- Determine licensing requirements
- Plan for Teams Phone Devices
- Plan and design Teams Phone Features
- Plan for Voice Mail
- Lab - Evaluate your network with the Network Planner
- Lab - Use the Teams Network Assessment Tool
- Lab - Configure a basic network topology for dynamic emergency calling
- Lab - Configure voice policies
- Lab - Prepare for calling
- Lab - Configure audio conferencing settings
Module 3: Plan Microsoft Teams Rooms and shared meeting spaces
- Determine license requirements for Microsoft Teams Rooms and shared devices
- Overview of Microsoft 365 Copilot and Microsoft Teams Rooms
- Understand the differences between Microsoft Teams Rooms for Android and Windows
- Understand Microsoft Surface Hub
- Understand and Plan Teams Room accessories, components and peripherals
- Understand Microsoft Teams Rooms management options
Module 4: Plan and optimize network performance for Teams Phone
- Understand Teams network requirements
- Design network for media optimization
- Design and implement QoS
Module 5: Configure and deploy Teams Phone
- Configure Emergency Calling for Calling Plans
- Manage and configure Microsoft PSTN numbers
- Configure Operator Connect
- Configure Teams Phone policies
- Configure Audio Conferencing
Module 6: Configure and deploy Teams Phone Direct Routing
- Design Direct Routing call flows
- Implement SIP Trunking with Direct Routing
- Configure Emergency Calling for Direct Routing
- Extend Teams DR Infrastructure
- Deploy and Maintain an SBA
- Lab - Configure lab for Direct Routing
- Lab - Deploy the session border controller
- Lab - Configure the session border controller
- Lab - Configure Teams for Direct Routing
- Lab - Test and Validate your Configuration
Module 7: Extend Teams Phone with additional services
- Understand how Teams Phone interacts with other Microsoft services
- Configure and integrate third-party policy-based compliance recording solutions
- Configure and integrate third-party contact center solutions
- Design and register Voice Bots for custom solutions
Module 8: Manage meetings and events experiences
- Understand meetings and events in Microsoft Teams
- Set up conference bridges
- Manage meeting policies
- Configure meeting settings
- Manage templates and template policies
- Manage meeting customization and customization policies
- Manage settings for Microsoft Mesh
- Manage recording and transcription settings for Microsoft 365 Copilot and Intelligent Recap
- Configure event policies
Module 9: Configure and manage voice users
- Enable users for Teams Phone
- Enable users for Direct Routing with Teams Phone
- Enable users for Teams Phone Mobile
- Enable additional calling features for Teams Phone
- Lab - Manage voice users
- Lab - Configure call queues and auto attendants
- Lab - Manage Teams devices
- Lab - Monitor and troubleshoot Teams Phone
Module 10: Configure auto attendants and call queues
- Design call flows for AA/CQ
- Configure AA/CQ
- Deploy a channel-based CQ
- Configure Resource Accounts
- Configure Microsoft 365 Groups for VM
- Interpret CQ Conference Mode
- Interpret CQ Routing Methods
- Configure Holidays for AA/CQ
- Configure custom Music on Hold for CQ/AA/VM
- Deploy and manage Queues app
Module 11: Configure, deploy and manage Teams devices
- Managing Microsoft Teams Phones
- Managing Microsoft Teams Room Systems
- Managing MTR devices
- Manage Microsoft Teams settings for Surface Hub
- Configure SIP Gateway
- Remote provisioning and sign in for Teams Phones
- Update Microsoft Teams devices remotely
- Manage Microsoft Teams device tags
- Lab - Configuring Teams Shared Device and Room Resource Accounts
- Lab - Deploy Microsoft Teams Common Area Phones
- Lab - Deploy Microsoft Teams Rooms on Windows & Surface Hub 3
Module 12: Monitor and Troubleshoot Teams Phone
- Diagnose and troubleshoot phone number assignment
- Diagnose and Troubleshoot Microsoft Teams Client issues
- Diagnose and troubleshoot call failures and quality issues
- Report on and Troubleshoot Teams calls with Call Quality Dashboard (CQD)
- Diagnose and Troubleshoot Direct Routing Issues
- Troubleshoot and monitor Teams devices
- Troubleshoot Teams meeting and calling
- Troubleshoot Teams Room devices
Module 13: Configure BYOD spaces and bookable desks
- Explore BYOD spaces and bookable desks
- Prepare BYOD spaces and peripherals
- Configure buildings and floors for Microsoft Places
- Configure bookable desks and desk pools
- Enable desk booking with Microsoft Places
- Manage and monitor BYOD spaces
- Lab - Setup and Configure the Queues App and Voice Application Policies
- Lab - Using the Queues App
- Lab - Customizing Meetings with Teams Premium
Class Schedule
Instructor‑Led Training
- 40 Hours of Instructor‑Led Training
- One‑to‑one doubt‑resolution sessions
- Microsoft Official Lab Access
Learning Objectives
The primary learning objective of MS-721 is to equip learners with the knowledge and skills required to plan, design, deploy, configure, maintain, and troubleshoot Microsoft Teams Phone and Teams Rooms solutions in an enterprise environment. By the end of the MS-721 course, learners are expected to be able to:
- Plan and design Teams Phone solutions
- Configure and manage Teams Phone
- Deploy and manage Teams Rooms
- Monitor, troubleshoot, and optimize voice and meetings
- Ensure security, compliance, and reliability
About MS-721 Exam
To help you understand the assessment better, here are a few important details about the exam.
| Exam Name | MS-721: Collaboration Communications Systems Engineer |
|---|---|
| Who should Apply | Administrator |
| Duration of Exam | 100 Minutes |
| Fees | Rs. 4,865 (India), $165 USD (United States) |
| Level of Difficulty | Intermediate |
| Type of Credential | Microsoft Certification - Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate |
| Languages | English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia) |
| Exam Retake | Exam retake allowed after 24 hours |
| Quality Check during Assessment | The online exam is proctored |
The table below represents the weightage of each study area in the exam. Areas with higher percentages are expected to have more questions.
| Study Area | Percentage |
|---|---|
| Plan and design collaboration communications systems | 20-25% |
| Configure and manage Teams meetings, webinars, and town halls | 15-20% |
| Configure and manage Teams Phone | 30-35% |
| Configure and manage Teams Rooms and devices | 20-25% |
