AB-6004: Introduction to service in Dynamics 365
Course Price: Original price was: $500.00.$400.00Current price is: $400.00.
Course Price
Original price was: $500.00.$400.00Current price is: $400.00.
20% OFF. Expires in
MB-280T04: Configure a Dynamics 365 customer experience solution
The MB-280T04: Configure a Dynamics 365 customer experience solution is the capstone course in the MB-280 Customer Experience Analyst learning path. This hands-on, scenario-driven course brings together Dynamics 365 Sales, Customer Insights – Data, and Customer Insights – Journeys to help learners design and implement a complete customer experience solution. In this course, participants move beyond individual feature configuration and focus on solution-level thinking. Learners apply their knowledge of sales processes, customer data, and engagement journeys to solve a real-world business scenario using the Dynamics 365 customer experience suite. By the end of this course, learners will be able to:
- Design and configure a comprehensive customer experience solution using Dynamics 365 Sales and Customer Insights.
- Implement lead, opportunity, product, and pricing configurations aligned to business sales processes.
- Build personalized emails and customer journeys driven by unified customer data and triggers.
- Apply solution-level design thinking to translate business requirements into Dynamics 365 configurations.
- Validate readiness for the MB-280 Customer Experience Analyst exam through real-world, challenge-based scenarios.
Who should attend MB-280T04 course ?
For Professionals
This course is best suited for professionals who are responsible for configuring, customizing, or extending model‑driven apps in the Dynamics 365 customer experience ecosystem, including Dynamics 365 Functional Consultants, Customer Experience (CX) Analysts, CRM / Power Platform Functional Consultants, Business Analysts working with Dynamics 365 Sales or Customer Insights, IT professionals configuring Dataverse-based applications, Professionals preparing for the MB-280 certification path
For Businesses
Organizations should nominate employees for MB-280T04 training if they are responsible for building the foundation of Dynamics 365 Sales or Customer Experience solutions, such as Functional consultants configuring CRM data models and user experiences, Teams responsible for Dynamics 365 Sales or Customer Insights implementations, Analysts supporting sales operations through model-driven apps, Power Platform teams extending Dynamics 365 using low-code tools.
Prerequisites for the "MB-280T04: Configure a Dynamics 365 customer experience solution" Course
Before attending this course, students should have familiarity of business applications and the desire to customize and implement them for your business.
Key Features of Flexmind MB-280T04: Configure a Dynamics 365 customer experience solution Training
This training is delivered by Flexmind through flexible online and offline formats and is designed to align with the most current certification exam requirements. The key features of this training are as follows:
Course Duration
The course has a total duration of 8 hours and is completed over 1 day
Instructor-Led Training
Delivered by a senior Microsoft Certified Trainer with real-world, enterprise-scale experience in Dynamics 365 customer experience comprehensive implementations.
Microsoft Official Courseware
Delivered by Flexmind using official Microsoft courseware, this program blends study material, hands-on labs, and applied workshops with instructor-led guidance throughout.
Cloud Lab
Learners will receive access to a cloud-based lab environment to perform hands-on exercises.
Course Completion Certificate
Course completion includes certification, formally validating the skills gained and reinforcing professional credibility.
Course Outline
Capstone Module: Applied Workshop
MB-280T04 is a hands-on capstone project that brings together all skills learned across the MB-280 course series. Learners design, build, and present an comprehensive customer experience solution using Dynamics 365 Sales, Customer Insights – Data, Customer Insights – Journeys, and Microsoft Copilot. The workshop is based on a real-world business scenario (Contoso Home Security) and is intentionally open-ended, allowing learners to apply solution-design thinking, configuration skills, and best practices—just as they would in a real customer implementation.
- Understanding the end-to-end business scenario and solution requirements (Contoso Home Security)
- Provisioning trial environments for Dynamics 365 Sales and Customer Insights
- Customizing the sales process using business process flows and sales stages
- Configuring product catalogs, product families, pricing, and discount structures
- Designing and executing a marketing campaign using Customer Insights – Journeys
- Applying solution design phases: plan, design, build, and validate
- Leveraging Copilot to analyze requirements, accelerate configuration, and document solutions
- Presenting and comparing solutions to evaluate design decisions and user experience
- Lab – End-to-end configuration of a Dynamics 365 customer experience solution
Class Schedule
Instructor‑Led Training
- 8 Hours of Instructor‑Led Training
- One‑to‑one doubt‑resolution sessions
- Microsoft Official Lab Access
Learning Objectives
After completing the MB-280T04: Configure a Dynamics 365 customer experience solution course, learners will be able to:
- Design and implement a comprehensive customer experience solution
- Customize sales processes, product catalogs, and pricing structures
- Build and orchestrate personalized marketing campaigns and customer journeys
- Apply solution-level design thinking
- Demonstrate readiness for the MB-280 Customer Experience Analyst exam
About MB-280 Certification Exam
To help you understand the assessment better, here are a few important details about the exam.
| Exam Name | MB-280: Microsoft Dynamics 365 Customer Experience Analyst |
|---|---|
| Who should Apply | Administrator |
| Duration of Exam | 100 Minutes |
| Fees | Rs. 4,865 (India), $165 USD (United States) |
| Level of Difficulty | Intermediate |
| Type of Credential | Microsoft Certification |
| Languages | English, Japanese, Chinese (Simplified), German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia) |
| Exam Retake | Exam retake allowed after 24 hours |
| Quality Check during Assessment | The online exam is proctored |
The table below represents the weightage of each study area in the exam. Areas with higher percentages are expected to have more questions.
| Study Area | Percentage |
|---|---|
| Implement Dynamics 365 Sales | 30-35% |
| Configure and customize Dataverse and model-driven apps | 35-40% |
| Demonstrate Dynamics 365 Customer Insights capabilities | 10-15% |
| Extend and enhance Dynamics 365 Sales capabilities | 10-15% |
