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Microsoft Lync Training

Course 20336B: Core Solutions of Microsoft Lync Server 2013

Course Outline

Module 1: Architecture and Design Approach for Microsoft Lync Server 2013

This module will help you to plan and design a Lync Server 2013 implementation that meets organizational and user needs. This module equips you with knowledge about Lync Server 2013 key features and functionality and introduces you to Microsoft Solutions Framework (MSF), which recommends a structured approach to project management and execution.

Lessons

  • Overview of Lync Server 2013 Architecture
  • Overview of Lync Server 2013 Core Capabilities
  • Introduction to the Lync Server 2013 Design Process
  • Assessing Infrastructure Requirements and Updating the Design
  • Planning for all Microsoft Solutions Framework Phases
After completing this module, students will be able to:
  • Describe the overall server and client Lync Server 2013 architecture.
  • Describe the features and user scenarios of Lync 2013.
  • Describe the deployment process of Lync Server 2013.
  • Describe the components of a Lync Server 2013 design.
  • Plan for Microsoft Solutions Framework for Lync 2013.


Module 2: Designing a Lync Server 2013 Topology
This module explains how to design a complex Microsoft Lync Server 2013 topology including defining network sites and network regions, and sizing and placing server roles.Lessons

  • Planning Infrastructure Requirements for Lync Server 2013
  • Using the Lync Server 2013 Planning Tool
  • Using Topology Builder
  • Planning the Server Infrastructure
  • Designing Documentation Using Microsoft Office

Lab : Preparing the Environment and Deploying a Lync Server 2013 Pool

  • Preparing for Lync Server 2013
  • Configuring a Lync Server 2013 Topology
  • Publishing the Topology
  • Configuring Domain Name Server (DNS)
  • Deploying the Front-End Server Role
  • Configuring Exchange UM and Enabling Users (optional lab exercise)
After completing this module, students will be able to:
  • Plan the infrastructure requirements for Lync Server 2013.
  • Use the Lync Server 2013 Planning Tool.
  • Use Topology Builder.
  • Plan for site topology.
  • Design the site topology.
  • Plan the server infrastructure.
  • Design the documentation by using Microsoft Office.


Module 3: Configuring Users and Rights in Microsoft Lync Server 2013

The purpose of this module is to introduce you to the methods available for configuring and managing users in Microsoft Lync Server 2013. You will learn about the configuration management options in Lync Server 2013, including the Lync Server Control Panel and the Lync Server Management Shell.Lessons

  • Managing Lync Server 2013
  • Introduction to Role Based Access Control

Lab : Configuring Users and Rights in Lync Server 2013

  • Start the virtual machines for the lab
  • Using the Lync Server Management Shell
  • Configuring Role-Based Access Control
After completing this module, students will be able to:
  • Use Lync Server 2013 management interfaces.
  • Configure role-based access control.


Module 4: Client and Device Deployment and Management

Microsoft Lync Server 2013 introduces new ways of creating and defining client and user policies, as well as new procedures for deploying clients and devices. In this module, you will learn how to plan for introducing Lync Server 2013 clients into your network and the various phone devices that are supported. You will also learn how to effectively manage the desktop clients and devices.

Lessons

  • Prepare for client deployment.
  • Deploy and manage clients.
  • Prepare for device deployment.
  • Deploy and manage IP phones.

Lab : Client and Device Management

  • Starting the virtual machines
  • Creating and Assigning Client Policies
  • Creating and Assigning Device Policies
  • Configuring a Device Update
  • Creating and Assigning Mobile Device Policies
After completing this module, students will be able to:
  • Prepare for client deployment.
  • Deploy and manage clients.
  • Prepare for device deployment.
  • Deploy and manage IP phones.


Module 5: Conferencing in Lync Server 2013
Conferencing is a core feature of Microsoft Lync Server 2013. This module introduces conferencing in Lync Server 2013, discusses dial-in conferencing in Lync Server 2013, and describes how to manage and administer conferencing policies.

Lessons

  • Introduction to Conferencing in Lync Server 2013
  • Designing for Audio\Video and Web Conferencing
  • Dial-In Conferencing in Lync Server 2013
  • Managing and Administering Conferencing

Lab : Conferencing in Microsoft Lync Server 2013

  • Deploying Lync Server 2013 Conferencing—Installing Office Web App Server
  • Configuring Dial-in Conferencing
  • Configuring Conferencing Policies
  • Experiencing Lync Server 2013 Conferencing
After completing this module, students will be able to:
  • Describe conferencing in Lync Server 2013.
  • Describe dial-in conferencing in Lync Server 2013.
  • Manage and administer dial-in conferencing in Lync Server 2013.


Module 6: Designing and Deploying External Access
This module discusses how to design the Microsoft Lync Server 2013 external access components and capabilities so that it meets the organization’s needs. This module also discusses how you can design a solution for external scenarios that support a variety of internal and external users connected to the Internet, to their corporate network or to a public switched telephone network (PSTN).

Lessons

  • Conferencing and External Capabilities of Lync Server 2013
  • Planning for IM and Presence Federation
  • Designing Edge Services

Lab : Designing and Deploying for External Scenarios

  • Defining the Edge Server in the Topology
  • Deploying Edge Server and Configuring Remote Access
  • Validating the Edge Server
After completing this module, students will be able to:
  • Describe the conferencing capabilities of Lync Server 2013.
  • Design audio and video for web conferencing.
  • Plan for instant message and presence federation.
  • Design Edge Services.


Module 7: Deploying Microsoft Lync Server 2013 Persistent Chat
This module describes how to plan, design and deploy Lync Server 2013 Persistent Chat to the enterprise. It describes the fundamental process required to create and manage a Lync Server 2013 Persistent Chat room.

Lessons

  • Overview of Persistent Chat Architecture in Lync Server 2013
  • Designing Lync Server 2013 Persistent Chat
  • Deploying and Configuring Lync Server 2013 Persistent Chat

Lab : Deploying Persistent Chat Server

  • Defining a Persistent Chat Topology
  • Installing Persistent Chat and Compliance Service
  • Configuring and Using Persistent Chat Rooms
After completing this module, students will be able to:
  • Describe the features and concepts for Persistent Chat in Lync Server 2013.
  • Design Lync Server 2013 to include Persistent Chat.
  • Deploy and configure Persistent Chat in Lync Server 2013.


Module 8: Monitoring and Archiving
This module discusses the features and configuration of both the Monitoring and Archiving services. You will learn how to interpret the QoE reports and use this information to better manage and deliver a high-quality user experience for Lync Server 2013.Lessons

  • The Archiving Service
  • The Monitoring Service
  • Configuring Archiving and Monitoring

Lab : Configuring and Using Archiving and Monitoring in Lync Server 2013

  • Configuring Lync Archiving to Exchange 2013
  • Configuring the Monitoring Server Role and the Lync Server Monitoring Reports
  • Exploring the Lync Server Monitoring Reports
After completing this module, students will be able to:
  • Describe the Archiving service.
  • Describe the Monitoring service.
  • Configure the Archiving and Monitoring services.


Module 9: Administration and Maintenance of Lync Server 2013
This module introduces Lync Server 2013 administration tools and operational best practices needed to maintain Lync Server 2013 in the enterprise. It will also introduce basic techniques and tools to help when troubleshooting Lync Server 2013.

Lessons

  • Introduction to Lync Server 2013 troubleshooting tools
  • Understanding Lync Server 2013 Operational Tasks
  • Developing Lync Server 2013 Troubleshooting Techniques

Lab : Administration and Maintenance of Lync Server 2013

  • Reviewing Lync Server 2013 Maintenance/Operational Tasks (Paper-based lab)
  • Reviewing Lync Server 2013 Administration Tools
  • Enabling the Centralized Logging Service
  • Introduction to analyzing Lync Server 2013 logs and traces
After completing this module, students will be able to:
  • Describe and use the Lync Server 2013 troubleshooting tools.
  • Describe the daily, weekly, and monthly maintenance tasks.
  • Describe the fundamental troubleshooting approach to Lync Server 2013 issues.
  • Use SIP commands and analyze SIP logs.


Module 10: High Availability in Lync Server 2013
This module describes the requirements for high availability with Lync Server 2013. Finally, this module discusses how to plan and design for load balancing with Lync Server 2013.

Lessons

  • High Availability in Lync Server 2013
  • Configuring High Availability in Lync Server 2013
  • Planning for Load Balancing
  • Designing Load Balancing

Lab : Configuring High Availability in Lync Server 2013

  • Configuring Database Mirroring
  • Experiencing a Scheduled SQL Server Outage
  • Experiencing an Unscheduled SQL Server Outage
After completing this module, students will be able to:
  • Describe high availability in Lync Server 2013.
  • Configure high availability features in Lync Server 2013.
  • Plan for load balancing in Lync Server 2013.
  • Design load balancing in Lync Server 2013.


Module 11: Disaster Recovery in Lync Server 2013
This module describes new disaster recovery features in Lync Server 2013. This module also discusses the tools and methods for successfully backing up and restoring a Lync Server 2013 environment, as well as how to back up and restore, and export and import, critical Lync Server 2013 data. Finally, this module discusses designing for Branch Site Resiliency in Lync Server 2013.

Lessons

  • Disaster Recovery in Lync Server 2013
  • Tools for Backing Up and Restoring Lync Server 2013
  • Critical Lync Server 2013 Data to Back Up and Restore
  • Critical Lync Server 2013 Data to Export and Import
  • Designing Branch Site Resiliency

Lab : Configuring Disaster Recovery in Lync Server 2013

  • Configure Pool Pairing
  • Experiencing a Pool Failure or Outage
After completing this module, students will be able to:
  • Describe the high availability options in Lync Server 2013.
  • Describe the tools for backing up and restoring Lync Server 2013 data.
  • Backup and restore critical Lync Server 2013 data.
  • Export and import critical Lync Server 2013 data.
  • Describe the design considerations for branch site scenarios.


Module 12: Planning a Migration to Lync Server 2013
In this module, you will learn about coexistence and migration to Microsoft Lync Server 2013. You will also learn how to design the infrastructure migration strategy and the migration strategy for Lync Server 2013 clients and devices.

Lessons

  • Overview of Coexistence and Migration
  • Migration Steps
  • Planning for Clients and Devices
  • Designing a Client Migration and Device Migration Strategy

Lab : Planning a Migration to Lync Server 2013 (Paper-based)

  • Creating a Migration Plan
  • Documenting the Migration Phases
After completing this module, students will be able to:
  • Describe the migration process.
  • Describe migration and coexistence topologies.
  • Plan for device support and device requirements.
  • Design a software deployment strategy.

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Course 20337B: Enterprise Voice and Online Services with Microsoft Lync Server 2013


Course Outline
 

Module 1: Voice Architecture
This module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.Lessons

  • Voice Features of Lync Server 2013
  • Architecture and Server Roles
  • Site Topologies
After completing this module, students will be able to:
  • Describe the Enterprise Voice features and capabilities of Lync Server 2013.
  • Explain Enterprise Voice architecture and server roles of Lync Server 2013.
  • Define site topologies for an Enterprise Voice deployment.


Module 2: Configuring Basic Enterprise Voice Functionality
This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and so on. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.

Lessons

  • Introduction to Lync Voice Routing
  • Configuring Enterprise Voice
  • Defining Voice Policies
  • Assigning DID Numbers
  • How to Design a Dial Plan

Lab : Preparing for Enterprise Voice

  • Analyzing the Existing Voice Infrastructure
  • Configuring the Topology for Enterprise Voice
  • Configuring Dial Plans and Normalization Rules
  • Configuring Voice Routes
  • Configuring Voice Policies and PSTN Usages
  • Configuring Number Manipulation on Trunks
  • Enabling Users for Enterprise Voice
  • Verifying and Testing Normalization Rules
  • Testing Trunk Routing and Translation Rules.
  • Configuring Inter-Trunk Routing
After completing this module, students will be able to:
  • Set up and configure Enterprise Voice functionality
  • Design and implement call routing for Lync Server 2013
  • Implement number manipulation
  • Control Enterprise Voice features for users


Module 3: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013
This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.

Lessons

  • Overview of Exchange 2013 Unified Messaging
  • Integrating Unified Messaging with Lync Server 2013

Lab : Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

  • Configuring Exchange Server 2013 UM to work with Lync Server 2013 Enterprise Voice
  • Configuring Lync Server 2013 Interoperability with Exchange Server 2013 Unified Messaging
  • Testing and Verifying Integration
After completing this module, students will be able to:
  • Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.
  • Plan for Exchange Server UM requirements.
  • Configure Lync Server 2013 to work with Exchange Server 2013 UM.


Module 4: Voice Applications
This module discusses specific Enterprise Voice applications such as call parking, unassigned numbers, public switched telephone network (PSTN) conferencing, and Response Groups – and builds on the basic Enterprise Voice deployment scenario introduced earlier in the course.

Lessons

  • Call Park Service
  • Managing Calls to Unassigned Numbers
  • PSTN Conferencing
  • Overview of Response Group Services
  • Implementing Response Group Services

Lab : Implementing Enterprise Voice Applications

  • Configuring Call Park
  • Configuring the Unassigned Number Feature
  • Verifying Call Park Service and Unassigned Number Feature
  • Configuring Agent Groups and Queues
  • Configuring Workflows
  • Configuring the Response Group Service Behavior
  • Configuring Dial-In Conferencing
  • Verifying Dial-In Access Configuration
After completing this module, students will be able to:
  • Describe the purpose of Call Park.
  • Explain the Unassigned Number feature.
  • Describe PSTN conferencing.
  • Describe Response Group Services.
  • Explain Response Group Services components.


Module 5: Configuring and Deploying Emergency Calling
This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.

Lessons

  • Introducing Location Information Server
  • Overview of Setup and Call Flow
  • Designing Location Policies
  • Implementing LIS
  • Address Discovery
  • User Experience

Lab : Configuring the Lync Server 2013 Location Information Service for Emergency Calling and E9-1-1

  • Creating Emergency Routes and PSTN Usages
  • Configuring Number Manipulation on Trunks for Emergency Numbers
  • Defining LIS Locations
  • Experiencing LIS Features
  • Creating E9-1-1 Gateway Configuration
  • Verifying Emergency Calling through the E9-1-1 Gateway
  • Creating an Alternate Local Path for Emergency Calls
After completing this module, students will be able to:
  • Describe Location Information Server (LIS).
  • Describe how to set up and implement E9-1-1.
  • Design Location policies for an E9-1-1 implementation.
  • Configure LIS.
  • Describe how location discovery works.
  • Describe the process when a user makes an emergency call.


Module 6: PSTN Integration
This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or (Internet Service Provider (ISP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.

Lessons

  • Connecting to the PSTN
  • Connecting to the Existing PBX
  • M:N Interworking Routing
  • Call Routing Reliability
After completing this module, students will be able to:
  • Connect the Lync infrastructure to the PSTN.
  • Describe the different interoperability options.
  • Configure interworking networking.
  • Describe call routing reliability in Lync Server 2013.


Module 7: Lync Server 2013 and Networking
This module focuses on network requirements planning, including Quality of Service (QoS), capacity, conferencing traffic, Edge placement, and bandwidth management. The module also discusses how to plan and deploy Call Admission Control (CAC). Students will learn about Lync networking dependencies, design guidelines, and best practices. The module also provides background information on CAC and QoS, and design and configuration information. At the end of the module, students will understand the networking requirements for Lync Enterprise Voice, and know how to successfully design, implement and configure Lync for both QoS and CAC.
Lessons

  • Planning for Media Requirements
  • Call Admission Control
  • Planning for Call Admission Control
  • Media Bypass

Lab : Implementing Call Admission Control

  • Configuring CAC Components
  • Verifying Bandwidth Policy Application
After completing this module, students will be able to:
  • Create network regions
  • Create bandwidth policy profiles
  • Create and associate network sites
  • Create network region links
  • Define routes between network regions
  • Create network inter-site policies
  • Enable Call Admission Control
  • Enable Media Bypass
  • Enable Lync Server 2013 for QoS


Module 8: Phones and Devices
This module discusses Lync phones and devices. At the end of the module the student will be able to deploy and configure Lync phones and devices.

Lessons

  • Introduction to Phones and Devices
  • Device Deployment
  • Lync Server 2013 Phone Management
  • Analog Device Support
After completing this module, students will be able to:
  • Understand the differences between the different types of Lync phones.
  • Setup, configure and manage Lync Phone devices.
  • Deploy and support analogue phone devices.


Module 9: Online Configuration and Migration
This module introduces Lync Online and hybrid scenarios as well as explaining how to migrate users to Office 365. The different Lync online deployment architectures and the differences in feature set and functionality are discussed.

Lessons

  • Introduction to Office 365 Architecture
  • Hybrid Scenarios
  • Lync Online Policies
  • Integrating Lync Online and Lync On-Premise
  • Configuring Edge for Lync Online
  • User Migration between Lync On-Premises and Lync Online

Lab : Configuring a Hybrid Deployment of Lync Server 2013

  • Setting up Lync Hybrid Deployment with Lync Online
  • Preparing Online Services
  • Installing the Directory Synchronization Tool
  • Verifying the Hybrid Lync Deployment
After completing this module, students will be able to:
  • Describe Lync Online topology and architecture.
  • Describe the different scenarios that make up a Lync hybrid deployment.
  • Describe Lync policies and service plan offerings for Lync Online.
  • Deploy and configure Active Directory Federation Services (ADFS) and DirSync.
  • Set up federation with Office 365.
  • Migrate users between Lync On-Premises and Lync Online.


Module 10: Hybrid Voice and Unified Messaging
This module discusses integration of Lync Online with Lync on-premises for the purpose of leveraging PSTN voice infrastructure located on-premise for the Lync Online users. This is known as hybrid voice deployment. Students will learn how to setup hybrid voice for Office 365 users as well as users that have been migrated to Lync Online from a Lync on-premises deployment. This module also covers integration of Exchange Online UM messaging with both Lync Online and Lync on-premises in a hybrid scenario.

Lessons

  • Configuring Online Users for Enterprise Voice
  • Configuring the Lync Edge server to support Exchange UM Online
  • Enabling Users for Exchange UM Online

Lab : Configuring Enterprise Voice for Both Online and On-Premise Users

  • Configuring the Lync On-Premises Deployment to Work with Lync Online
  • Testing Voice Calls between Lync Online and On-Premises Deployment
After completing this module, students will be able to:
  • Configure online users for hybrid voice scenarios.
  • Create a hosted Exchange UM dial plan.
  • Create hosted Exchange UM auto attendants.
  • Enable Lync users for Exchange UM online.


Module 11: Monitoring
This module explains the requirements for quality of experience (QoE) monitoring. students learn to interpret and use QoE reports to better manage and deliver the Lync Server 2013 user experience.

Lessons

  • Voice Quality Concepts
  • Exploring Lync Monitoring Server Components
  • Exploring Lync Monitoring Server Reports
  • RTP and RTCP Collected Information

Lab : Exploring Monitoring Server Reports

  • Reviewing Per-to-Peer Session Detail Reports
  • Reviewing Call Detail Reports
After completing this module, students will be able to:
  • Describe the requirements for installing Lync Monitoring server.
  • Identify the different built-in reports.
  • Describe each matrix available in the reports.


Module 12: Voice Resiliency
This module explains the voice resiliency features of Lync Server 2013. The module explores multiple failure scenarios, such as central site, branch, and WAN failover.Lessons

  • Voice Resiliency in Lync Server 2013
  • Lync Pool Resilience
  • Branch Office Resilience

Lab : Implementing Voice Resiliency in Lync Server 2013

  • Configuring a Survivable Branch Server
  • Testing and Verifying Branch Office Resiliency with a WAN
  • Testing and Verifying Branch Office Resiliency with a Pool
  • Testing and Verifying Branch Office Resiliency with an SBA
  • Testing and Verifying Central Site Voice Resiliency
After completing this module, students will be able to:
  • Describe the resiliency challenges related to Lync Enterprise Voice.
  • Describe the different Lync Server 2013 features that improve voice resiliency.
  • Design and deploy Branch office resiliency improvements.
  • Describe client behavior for different outage scenarios.